Why We Do What We Do
- Home Maintenance Plan
- Brands We Service
- Our Values
- Join Our Team
Why Choose Gold Eagle Services ? We’re Your Austin HVAC Expert, Featuring:
Our superhero technicians possess not only the training and technical skills needed to solve your unique HVAC problem, but they are also FUN dudes who know how to explain your problem and exactly what they are doing to solve it. It’s important to us that we operate with transparency and integrity and that our customers know we will never “pad” their invoices.
24 Hour A Day, 7 Day a Week Service
AC systems tend to fail at the worst possible times (weekends, holidays, middle of the night…etc.). Gold Eagle Services Services understands that when you need service…YOU NEED IT NOW. We offer 24-7 emergency service that won’t drain your pocketbook. (And we promise NOT to come in our footy PJs…no matter what time you call us.)
A Friendly Team
When Gold Eagle Services comes to your property, you can be sure that you’ll be treated with the courtesy, professionalism, and respect you deserve, every time…If you want, we can even give you a pat on the back or a reassuring hug.
Gold Eagle Services is locally owned and operated, (Momma still packs our lunches!) without the high overhead and hype of larger corporations. We deliver our premium HVAC services without the inflated costs of other companies. Gold Eagle Services offers high-end services without the high-end price tag.
We Keep It Clean
Momma told us to pick up after ourselves and since we are scared to death of Momma, we always do exactly what she says. When we enter your castle, we promise not to kill your unicorns, throw trash in the moat, or leave muddy footprints in the Great Hall. Your sparkling abode will be as pristine when we exit as when we entered. Also, we try and keep our potty mouths in check because Momma still believes in washing them out with soap.
We know that we simply cannot afford to be like everyone else in the business
When a customer chooses Gold Eagle Services , they can expect speed, trust, quality, and value. These aren’t just words to us- these ideas comprise the core of our business. Customers who rely on us to meet their environmental control needs can expect only the best products and brands they know such as Lennox, Carrier, Trane, Goodman and Rheem, and other premium brands.
Our other services are not simply “add-ons” but are designed to complement customers’ HVAC systems and enhance their entire home environments. For example, we provide products and services to help homeowners in Austin dramatically improve the air quality of their homes. At Gold Eagle Services , our goal is to create customers for life, never taking for granted the trust that is placed in us.
We Support Our Community
Gold Eagle Services contributes directly to several charities we care deeply about, including: Austin Pets Alive, Mobile Loaves and Fishes, Cookies For A Cure, and the Wounded Warrior Project.
Our Core Values
Speed – Trust – Quality & Value
Being the “superheroes of HVAC” means that Gold Eagle Services adheres to a set of values that define who we are, what we do, and why we do it. We are sure that many of you share these same values, including:
For us, the dictum “With great power comes great responsibility.” has deep meaning. We know that we not only have the power to fix what ails an HVAC system but to instill a sense of peace and well-being in our customers. First of all, the word “great” here doesn’t indicate the level or size of power. It’s the value of the power, and all powers have great value and importance.
Second, Spider-Man very much represents the average person, so what does that mean? It means we all have unique talents and abilities that give us “power.” It is your duty to find them, hone them, and use them.
We exist to build an enduring company founded on integrity and honesty. Our teammates, clients, and partners can rely on us to do what we say we’re going to do, in a timely manner. We are committed to making our work fun as we strive to achieve excellence in everything we do, personally and professionally.
We strive for fast, proactive, consistent and transparent communication that minimizes friction between our team, our customers and business partners and creates and sustains healthy relationships.
We understand our employees are our greatest asset. Our experienced and certified technicians spend hundreds of classroom hours each year to keep up with the constant changes in our industry. We are dedicated to quality service and workmanship.
Teamwork is the foundation of our success. We support and encourage growth for our team, our customers, and business partners.
We believe customer satisfaction is the key to our success. We are dedicated to developing an organization that provides exceptional heating and cooling services that exceed our customers’ expectations. We are motivated to build a lifetime relationship, not simply do transactions.
We are more than a heating and cooling company we are a member of the community. We believe in the law of reciprocity and our team is committed to making a positive impact on others through our charitable contributions and events.
Life is replete with disappointments. We don’t plan on being another one…Making you smile at a job well-done is our only goal. The Gold Eagle Services superheroes are driven to doing it right the first time and taking all the stress and anxiety out of maintaining your HVAC system
With years of experience delivering the highest quality service available to our customers, Gold Eagle Services has become a leader in the industry as the trusted and reliable provider for your heating and cooling services in and around Austin, Texas.
At Gold Eagle Services , we offer a number of guarantees on our work. These guarantees protect you and your home, and validate your confidence in our team. Our goal is to provide you with AC or heater repair, installation, and maintenance services you rely on without a second thought. We do the job right the first time – guaranteed.
Lifetime Guarantee on all Recommended Repairs
We value your “Time” Guarantee*
Our experienced customer service representatives will schedule an appointment that is convenient for you. Before our Service Expert arrives at the appointment time, we will give you a call so you don’t have to waste your valuable time waiting or worrying.
Our Service Experts are the best in skill, attitude and workmanship. We provide ongoing training keeping them up to date with new market developments. That means you get the most knowledgeable Service Expert in the business. They will care for your home and complete the job in a timely manner with precision. They will clean up when they are finished and will take personal responsibility for your satisfaction. They will not smoke or swear in or near your home and are drug free. If, when they have finished in your home they have not performed in accordance with these high standards, we will align with the customer on a fair & reasonable outcome.
No Quibble Guarantee*
If anything is missed that is necessary for the proper operation of your system, we will take care of it at no cost to you.
We guarantee that your system will heat and cool your home to our design temperatures, or we will correct it at no cost to you.
We value your “Home” Guarantee*
Our Service Experts use floor protecting shoe covers and tarps to protect your home. We make sure they leave your home’s interior in the same condition it was in before they arrived. If we don’t get it to your satisfaction we will clean your home.
Clean Air Guarantee*
If you choose Gold Eagle Services to help you dramatically improve the air quality in your Austin home, then you need to do so knowing that if in the first 90 days, you are not 100% happy with the air quality in your home, we will remove the air filtration system and refund that portion of your investment.
We value your “Satisfaction” Guarantee*
We agree to accept responsibility for your complete satisfaction with the materials we use and the workmanship we provide. During the first year, if you are dissatisfied with our service or our people for any reason, we will do whatever it takes to make it right and correct the problem to your satisfaction.
One Year “Test Drive” Guarantee*
If you are unhappy with your new system at any time during the first 12 months, we will make any changes necessary or replace it with a system of equal value, at no cost to you.
Lifetime Replacement Guarantee*
Gold Eagle Services warrants and guarantees to the original purchaser, that should customer accept and purchase Gold Eagle Services ‘s recommended repair, such repair shall be free from defect in materials and workmanship under normal use and conditions for as long as the customer owns the residence in which the recommended repair was provided or until the unit in which the Covered Repair was performed, if applicable, is replaced.
*Conditions & Restrictions May Apply / Please Call For Details 512-548-8225