Terms of Use

Last updated: November 3, 2026

This website is run by Gold Eagle Services, a family-owned heating, cooling and indoor air quality company in Austin, Texas. By using the site, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the site.

The information on this site

Our articles, guides and service pages are general information to help homeowners understand their options. They are not a diagnosis of your home or system, and they can change without notice. We work to keep everything accurate and current, but we cannot guarantee that every detail is complete or right for your situation. For advice about your home, talk with one of our technicians.

Quotes, pricing and service

Prices, promotions and availability mentioned on the site can change. Your written estimate or agreement is what applies to any work we do, and it takes priority over anything on this website.

Cancellations and refunds

Appointments. If you need to cancel or move a visit, call or text us at 512-489-4653 as early as you can so we can give the time to another customer.

Diagnostic visits. The service call fee covers the trip and the diagnosis. Once the visit is done, it is not refunded, and it does not go toward the cost of a repair.

Repairs and installations. Your written estimate or agreement sets the price, any deposit, and the terms for canceling the work. If we come back for the same problem within 30 days of a repair, that return visit is free.

Maintenance plans. Plans last one year and renew automatically. You can cancel any time before your renewal date to stop the next renewal by calling us or emailing service@goldeagleservices.com.

How refunds are paid. When a refund is due, we return it to the card or account you paid with. Card refunds usually show up within 5 to 10 business days, depending on your bank.

Questions about a charge? Call us at 512-489-4653 or email service@goldeagleservices.com, and we will work it out with you.

Our content

The text, photos, graphics and design of this site belong to Gold Eagle Services or are used with permission. You are welcome to share links to our pages. Please do not copy or republish our content without asking first. Brand names and trademarks of the equipment makers we work with belong to their owners.

Links to other websites

We sometimes link to other sites, such as manufacturers, financing partners and public agencies, when they are useful. We do not control those sites and are not responsible for their content.

Limits of liability

You use this website at your own risk. To the extent the law allows, Gold Eagle Services is not liable for any loss or damage that comes from using the site or relying on its content.

Disputes and arbitration

This section also applies to any work, estimate, invoice or maintenance plan you agree to with us, including ones you book or buy through this website. It is the same wording that appears on our estimates, invoices and maintenance plan terms.

DISPUTE RESOLUTION AND ARBITRATION. If the customer has a concern about our work or a charge, the customer agrees to first contact Gold Eagle Services in writing and give us 30 days to try to resolve it. Any dispute, claim or controversy arising out of or relating to these terms, our services, equipment, invoices, estimates or maintenance plans that is not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, in the Texas county where the services were performed (or another location the parties agree on). This agreement involves interstate commerce and is governed by the Federal Arbitration Act; otherwise, Texas law applies. Either party may instead bring an individual claim in small claims (justice) court if it qualifies, and nothing in this section limits Gold Eagle Services’ rights to file a mechanic’s lien or to collect an unpaid balance in justice court. Arbitration fees are paid as provided in the AAA Consumer Arbitration Rules. Claims may be brought only on an individual basis, not as a plaintiff or class member in any class, collective or representative proceeding. THE CUSTOMER AND GOLD EAGLE SERVICES EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. The customer may opt out of this arbitration section by emailing service@goldeagleservices.com within 30 days of first agreeing to these terms. If any part of this section is found unenforceable, the rest remains in effect, except that if the class action waiver is found unenforceable, the entire arbitration section shall not apply. This section survives the completion of services and the end of any maintenance plan.

Licenses

Texas HVAC License TACLA119235. Texas Mold Remediation License RCO1783.
Air conditioning and refrigeration contractors are regulated by the Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711, 1-800-803-9202, www.tdlr.texas.gov.

Governing law

The arbitration section is governed by the Federal Arbitration Act. Everything else in these terms is governed by the laws of the State of Texas and applicable United States law.

Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they last changed.

Contact us

Gold Eagle Services
111 Congress Avenue, Suite 500, Austin, TX 78701
Phone: 512-489-4653
Email: service@goldeagleservices.com