Privacy Policy

Last updated: November 2, 2026

Gold Eagle Services is a family-owned heating, cooling and indoor air quality company in Austin, Texas. This page explains what information we collect when you use our website or services, how we use it, and the choices you have.

Information we collect

• Information you give us: your name, phone number, email address, service address and anything you share when you fill out a form, book online, pay a bill, call, text or chat with us.
• Information collected automatically: basic details about your visit, such as your device and browser type, IP address, the pages you view and how you arrived at our site. This is collected through cookies and similar tools.

How we use it

• To schedule, provide and follow up on service
• To answer questions and send appointment reminders, estimates and invoices
• To process payments and, if you apply, financing
• To improve our website and understand which of our advertising works

Who we share it with

We do not sell your personal information. We share it only with companies that help us run our business, and they may use it only to provide those services to us:

• Scheduling and customer records: our field service software keeps your contact details, service address and job history.
• Payments: card and bank payments are processed by Helcim. We do not store your full card number. Financing applications go to the financing partner you choose.
• Website analytics and advertising: Google Analytics, Google Ads and the Meta (Facebook) pixel measure visits and which ads work. Microsoft Clarity records how visitors scroll and click on our pages (with typed form fields hidden) so we can fix confusing parts of the site.
• Call tracking: CallTrackingMetrics shows different phone numbers to visitors so we know which ad or page led to a call. It may record calls for quality and training.
• Website chat: our chat assistant uses an AI service (Anthropic) to write its answers. What you type is sent to that service to reply to you, and we keep a copy of the conversation so our team can follow up and improve answers. Please do not share card numbers or passwords in chat.

We may also share information when the law requires it.

Phone calls and text messages

Calls to our business may be recorded for quality and training. If you text us, we use your number to reply to you, and some replies may come from an automated assistant. Standard message and data rates may apply.

When you give us your phone number on a form, you agree that we may call or text you about your request, including automated texts. You can reply STOP to any text to opt out, or HELP for help. We never sell or share your mobile number or text opt-in with other companies for their marketing.

Cookies and your choices

You can block or delete cookies in your browser settings, and you can opt out of personalized Google ads at adssettings.google.com and of Meta ads in your Facebook ad settings. Our website will still work without them, although some features may not.

How we protect your information

We use reasonable safeguards to protect your information and keep it only as long as we need it for service, record-keeping and legal reasons. Our website is not directed to children under 13, and we do not knowingly collect their information.

Your requests

You can ask us to access, correct or delete the personal information we have about you. Email service@goldeagleservices.com or call 512-489-4653, and we will respond as required by law.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

Contact us

Gold Eagle Services
111 Congress Avenue, Suite 500, Austin, TX 78701
Phone: 512-489-4653
Email: service@goldeagleservices.com