Privacy Policy
Privacy Policy
Effective Date: 4/30/26
Gold Eagle Services (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.
This policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
- Name
- Phone number
- Email address
- Service address
- Any information submitted through contact forms, scheduling, chat, or phone calls
Non-Personal Information
- IP address
- Browser type
- Device type
- Website activity (pages visited, time on site)
2. How We Use Your Information
We use your information to:
- Schedule and provide HVAC services
- Communicate about appointments, estimates, and follow-ups
- Process payments and financing requests
- Improve our website and marketing performance
- Track calls and measure advertising effectiveness
3. How We Share Information
We do not sell your personal information for monetary value.
We may share your information with trusted third parties to operate our business, including:
- Workiz (job scheduling, CRM, customer management)
- CallTrackingMetrics (call tracking, recording, and attribution)
- Wisetack (financing options, if you apply)
- Google Ads (ad performance and remarketing)
We may also share information:
- With service providers who help operate our business
- If required by law or to protect our rights
4. Call Tracking & Recording
Phone calls may be recorded for:
- Quality assurance
- Training purposes
- Marketing and advertising performance tracking
By contacting us by phone, you consent to call monitoring or recording where permitted by law.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve your browsing experience
- Analyze website traffic
- Support targeted advertising and remarketing
You can disable cookies through your browser settings.
6. Your Privacy Rights (Texas Residents)
Under the Texas Data Privacy and Security Act, you have the right to:
- Access the personal data we collect about you
- Correct inaccurate information
- Delete your personal data
- Request a copy of your data (data portability)
- Opt out of:
- Targeted advertising
- The sale of personal data
- Profiling that produces significant effects
7. Do Not Sell or Share My Personal Information
While we do not sell personal information for money, some data sharing (such as with advertising platforms like Google Ads) may be considered “sharing” under certain privacy laws.
You have the right to opt out of this type of data sharing.
To opt out, please contact us:
- Phone: [Your Phone Number]
- Email: [Your Email Address]
8. How to Exercise Your Rights
To submit a request regarding your data:
- Call: 512-489-4653
- Email: info@goldeagleservices.com
We will respond within the timeframe required by applicable law.
We may verify your identity before processing requests.
9. Appeals Process
We will respond within the legally required timeframe.
10. Sensitive Data
We do not intentionally collect sensitive personal data such as:
- Social Security numbers
- Health information
- Biometric data
If collected, it will only be used in compliance with applicable laws.
11. Data Security
We implement reasonable safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.
12. Third-Party Privacy Policies
Third-party providers (including Workiz, CallTrackingMetrics, Wisetack, and Google Ads) may collect and process your information according to their own privacy policies.
13. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
14. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
15. Contact Information
Gold Eagle Services
Address: 4208 Wyldwood Road, Austin, Texas 78739
Phone: 512-489-4653
Website: goldeagleservices.com